{"id":10141,"date":"2023-02-02T14:00:16","date_gmt":"2023-02-02T12:00:16","guid":{"rendered":"https:\/\/www.andreoliestudio.com\/?p=10141"},"modified":"2023-02-08T19:46:50","modified_gmt":"2023-02-08T17:46:50","slug":"en-que-consiste-un-help-desk","status":"publish","type":"post","link":"https:\/\/www.andreoliestudio.com\/fr\/noticias\/en-que-consiste-un-help-desk\/","title":{"rendered":"En qu\u00e9 consiste un Help Desk"},"content":{"rendered":"<div id=\"attachment_10142\" style=\"width: 970px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-10142\" class=\"size-full wp-image-10142\" src=\"https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/En-que-consiste-un-Help-Desk-2.jpg\" alt=\"\" width=\"960\" height=\"414\" srcset=\"https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/En-que-consiste-un-Help-Desk-2.jpg 960w, https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/En-que-consiste-un-Help-Desk-2-300x129.jpg 300w, https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/En-que-consiste-un-Help-Desk-2-768x331.jpg 768w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><p id=\"caption-attachment-10142\" class=\"wp-caption-text\">Foto: Pixabay.com<\/p><\/div>\n<p><strong>Encontrar los mecanismos para mejorar la atenci\u00f3n de los clientes puede ser un problema en \u00a0muchas empresas.<\/strong> Una forma de abordar esta situaci\u00f3n es a trav\u00e9s de una herramienta que digitalice\u00a0 ciertos procesos. Es aqu\u00ed cuando entra en juego el llamado Help Desk.<\/p>\n<p><strong>Conceptualmente, un Help Desk \u00a0es una mesa o equipo de trabajo centralizado que opera dentro de una empresa<\/strong>. Este equipo se encarga de atender a clientes y empleados de manera masiva con el uso de un software en la nube. Con ello organiza las conversaciones, coordina y monitorea las solicitudes de asistencia. Estas acciones optimizan el trabajo de soporte.<\/p>\n<p><strong>Que un cliente, interno o externo, tenga una buena experiencia es la finalidad de un Help Desk<\/strong>. Generalmente, se emplea para quienes requieren soporte t\u00e9cnico, sin embargo, su uso puede ampliarse. \u201cUn help desk puede significar muchas cosas, en funci\u00f3n del tipo de negocio. Pero todo se reduce al principio central de ayudar a las personas y de servir como lugar en el que buscar ayuda\u201d, explica Chris Grosspietsch, ejecutivo de Zendesk.<\/p>\n<div id=\"attachment_10144\" style=\"width: 970px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-10144\" class=\"size-full wp-image-10144\" src=\"https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/En-que-consiste-un-Help-Desk-1.jpg\" alt=\"\" width=\"960\" height=\"640\" srcset=\"https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/En-que-consiste-un-Help-Desk-1.jpg 960w, https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/En-que-consiste-un-Help-Desk-1-300x200.jpg 300w, https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/En-que-consiste-un-Help-Desk-1-768x512.jpg 768w, https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/En-que-consiste-un-Help-Desk-1-900x600.jpg 900w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><p id=\"caption-attachment-10144\" class=\"wp-caption-text\">Foto: Pixabay.com<\/p><\/div>\n<p><strong>Determinar si una empresa requiere de este equipo depender\u00e1 de varios factores<\/strong>. Sin embargo, puede emplearse en casi todos los tipos de negocios (peque\u00f1os, medianos y grandes) que desean dar respuesta r\u00e1pida a las preguntas de los clientes sin la necesidad de un batall\u00f3n de personal de soporte. Entre los beneficios de este sistema se encuentran:<\/p>\n<p><strong>-. Clientes satisfechos.<\/strong> Est\u00e1 comprobado que un help desk da impulso a la satisfacci\u00f3n de la clientela. Esto ocurre porque cumple con la premisa de dar una respuesta r\u00e1pida a sus interrogantes. Tambi\u00e9n le ayuda a resolver problemas. De esta manera en negocio conservar\u00e1 su cliente y lo fidelizar\u00e1.<\/p>\n<div id=\"attachment_10146\" style=\"width: 970px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-10146\" class=\"size-full wp-image-10146\" src=\"https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/En-que-consiste-un-Help-Desk-3.jpg\" alt=\"\" width=\"960\" height=\"640\" srcset=\"https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/En-que-consiste-un-Help-Desk-3.jpg 960w, https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/En-que-consiste-un-Help-Desk-3-300x200.jpg 300w, https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/En-que-consiste-un-Help-Desk-3-768x512.jpg 768w, https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/En-que-consiste-un-Help-Desk-3-900x600.jpg 900w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><p id=\"caption-attachment-10146\" class=\"wp-caption-text\">Foto: Pixabay.com<\/p><\/div>\n<p><strong>-. Empleados contentos. \u00a0<\/strong>Comercialmente satisfacer al cliente es prioritario, pero mantener a los empleados satisfechos es igual de importante el buen funcionamiento de la empresa. Que el personal cuente con una experiencia \u00f3ptima de soporte\u00a0 suele ser gratificante. Incluso, esto se relaciona estrechamente con el cliente. Estudios se\u00f1alan que los empleados se\u00f1alan que cuando se esfuerzan innecesariamente\u00a0 (por ejemplo, para hallar una escalera que les lleve al soporte) hace que sus empresas no se destaquen con la clientela. Si el empleado pierde tiempo para atender al cliente se notar\u00e1.<\/p>\n<p><strong>-. Contribuye al crecimiento de la empresa.<\/strong> Cuando clientes internos y externos est\u00e1n satisfechos se cumplen las metas empresariales, es por ello que a largo plazo el negocio ser\u00e1 exitoso y por ende podr\u00e1 desarrollarse y crecer. Brindar el apoyo necesario garantizar\u00e1 la lealtad de la clientela.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Encontrar los mecanismos para mejorar la atenci\u00f3n de los clientes puede ser un problema en \u00a0muchas empresas. Una forma de abordar esta situaci\u00f3n es a trav\u00e9s de una herramienta que&#8230;<\/p>\n","protected":false},"author":1001014,"featured_media":10142,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[276,131],"tags":[875,874,335,1081,1070,314,998,334,1096,1097,329,706,397,423,373,1098,300,572],"class_list":["post-10141","post","type-post","status-publish","format-standard","has-post-thumbnail","category-marketing","category-nueva-tecnologia","tag-atencion","tag-atencionalcliente","tag-clientes","tag-concepto","tag-empleados","tag-empresas","tag-equipo","tag-gestion","tag-hepldesk","tag-mesadetrabajo","tag-negocios","tag-proceso","tag-sistema","tag-software","tag-soporte","tag-tecnico","tag-tecnologia","tag-usuarios"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Help Desk | Andreoli Estudio\u2122 Dise\u00f1o Web Valencia<\/title>\n<meta name=\"description\" content=\"Help Desk. 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