{"id":8906,"date":"2022-09-24T07:00:09","date_gmt":"2022-09-24T05:00:09","guid":{"rendered":"https:\/\/www.andreoliestudio.com\/?p=8906"},"modified":"2022-09-24T12:08:55","modified_gmt":"2022-09-24T10:08:55","slug":"la-atencion-al-cliente-es-clave-en-la-transformacion-digital-empresarial","status":"publish","type":"post","link":"https:\/\/www.andreoliestudio.com\/en\/noticias\/la-atencion-al-cliente-es-clave-en-la-transformacion-digital-empresarial\/","title":{"rendered":"La atenci\u00f3n al cliente es clave en la transformaci\u00f3n digital empresarial"},"content":{"rendered":"<div id=\"attachment_8907\" style=\"width: 1034px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-8907\" class=\"size-large wp-image-8907\" src=\"https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/La-atencion-al-cliente-es-clave-en-la-transformacion-digital-empresarial-1-1024x684.jpg\" alt=\"\" width=\"1024\" height=\"684\" srcset=\"https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/La-atencion-al-cliente-es-clave-en-la-transformacion-digital-empresarial-1-1024x684.jpg 1024w, https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/La-atencion-al-cliente-es-clave-en-la-transformacion-digital-empresarial-1-300x200.jpg 300w, https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/La-atencion-al-cliente-es-clave-en-la-transformacion-digital-empresarial-1-768x513.jpg 768w, https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/La-atencion-al-cliente-es-clave-en-la-transformacion-digital-empresarial-1-900x600.jpg 900w, https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/La-atencion-al-cliente-es-clave-en-la-transformacion-digital-empresarial-1.jpg 1279w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><p id=\"caption-attachment-8907\" class=\"wp-caption-text\">Foto: Pexels.com<\/p><\/div>\n<p>Las empresas lo saben. Si desean generar ingresos deben poner atenci\u00f3n y optimizar la atenci\u00f3n al cliente. En un mundo donde lo digital se apresur\u00f3 con la pandemia, este servicio ahora se enfoca en esa \u00e1rea. <strong>Es por ello que no es de extra\u00f1ar que en Espa\u00f1a un 48% de las organizaciones tengan una Direcci\u00f3n de Servicio al Cliente.<\/strong><\/p>\n<p><strong>Las prioridades han cambiado.<\/strong> As\u00ed lo se\u00f1ala el quinto informe de State of Service que public\u00f3 recientemente Salesforce. Unos 8 mil profesionales de 36 naciones (incluidos 300 de Espa\u00f1a) se\u00f1alan que sus clientes dan mayor relevancia a lo digital. \u00a0Por ello, los equipos que trabajan en Atenci\u00f3n al Cliente innovan en tecnolog\u00eda y en la manera de medir el \u00e9xito. Buscan c\u00f3mo promover producci\u00f3n y eficiencia.<\/p>\n<p>78% de los participantes del estudio est\u00e1n de acuerdo en lo complicado que resulta equilibrar rapidez de resoluci\u00f3n y un \u00f3ptimo servicio. \u00a0Ambas variables, son las exigidas por el cliente actual. <strong>Estos desean que sus incidencias o consultas sean respondidas y resueltas velozmente<\/strong>. Un objetivo que se trazan las empresas.<\/p>\n<div id=\"attachment_8909\" style=\"width: 1034px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-8909\" class=\"size-large wp-image-8909\" src=\"https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/La-atencion-al-cliente-es-clave-en-la-transformacion-digital-empresarial-2-1024x683.jpg\" alt=\"\" width=\"1024\" height=\"683\" srcset=\"https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/La-atencion-al-cliente-es-clave-en-la-transformacion-digital-empresarial-2-1024x683.jpg 1024w, https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/La-atencion-al-cliente-es-clave-en-la-transformacion-digital-empresarial-2-300x200.jpg 300w, https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/La-atencion-al-cliente-es-clave-en-la-transformacion-digital-empresarial-2-768x512.jpg 768w, https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/La-atencion-al-cliente-es-clave-en-la-transformacion-digital-empresarial-2-900x600.jpg 900w, https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/La-atencion-al-cliente-es-clave-en-la-transformacion-digital-empresarial-2.jpg 1279w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><p id=\"caption-attachment-8909\" class=\"wp-caption-text\">Foto: Pexels.com<\/p><\/div>\n<p><strong>Para cumplir objetivos los agentes se han centrado en automatizar los procesos<\/strong>. En mejorar el flujo de trabajo. El informe lo avala al indicar que 63% de las empresas de servicio de Espa\u00f1a automatizan sus procesos y flujos de trabajo. Ahorrar tiempo es el beneficio esperado. Igualmente, en la manera de conectarse con otros departamentos, reducir errores y una mejora en atenci\u00f3n a sus clientes.<\/p>\n<p>Que el cliente haga uso de un canal digital no para de elevarse desde la crisis sanitaria. A\u00fan siguen a la cabeza el mail y el tel\u00e9fono, pero ganan impulso los chats en vivo, canales sociales y video asistencia. La publicaci\u00f3n de Salesforce se\u00f1ala que 62% de las organizaciones de servicio de Espa\u00f1a emplean la video asistencia. <strong>Tambi\u00e9n, un 56% de ellas brindan al cliente un chat directo.<\/strong><\/p>\n<div id=\"attachment_8911\" style=\"width: 1034px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-8911\" class=\"size-large wp-image-8911\" src=\"https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/La-atencion-al-cliente-es-clave-en-la-transformacion-digital-empresarial-3-1024x683.jpeg\" alt=\"\" width=\"1024\" height=\"683\" srcset=\"https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/La-atencion-al-cliente-es-clave-en-la-transformacion-digital-empresarial-3-1024x683.jpeg 1024w, https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/La-atencion-al-cliente-es-clave-en-la-transformacion-digital-empresarial-3-300x200.jpeg 300w, https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/La-atencion-al-cliente-es-clave-en-la-transformacion-digital-empresarial-3-768x512.jpeg 768w, https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/La-atencion-al-cliente-es-clave-en-la-transformacion-digital-empresarial-3-900x600.jpeg 900w, https:\/\/www.andreoliestudio.com\/wp-content\/uploads\/La-atencion-al-cliente-es-clave-en-la-transformacion-digital-empresarial-3.jpeg 1125w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><p id=\"caption-attachment-8911\" class=\"wp-caption-text\">Foto: Pexels.com<\/p><\/div>\n<p>La VP de Service Cloud, Salesforce Iberia, Laura Abarquero, asegura que el servicio de Atenci\u00f3n al Cliente es estrat\u00e9gico para \u00a0las empresas que est\u00e1n inmersas en transformase digitalmente. \u201cLa incertidumbre econ\u00f3mica lleva a los clientes y a las empresas a reevaluar sus prioridades e inversiones\u201d, asegura Abarquero.<\/p>\n<p><strong>La ejecutiva se\u00f1al\u00f3 que es importante laborar y es cada vez m\u00e1s importante trabajar en dos v\u00edas.<\/strong> \u201cPor un lado, procesos eficientes, escalables y r\u00e1pidos que dan respuesta a lo que los clientes piden y, por otro, asegurar que los clientes \u2018vuelven\u2019, trabajando su fidelidad como una contribuci\u00f3n directa a la generaci\u00f3n de ingresos presentes y futuros de la compa\u00f1\u00eda. La tecnolog\u00eda se erige como una capacitador para poder escalar el servicio, ofreciendo la calidad, la velocidad y la personalizaci\u00f3n que los clientes esperan\u201d.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Las empresas lo saben. Si desean generar ingresos deben poner atenci\u00f3n y optimizar la atenci\u00f3n al cliente. En un mundo donde lo digital se apresur\u00f3 con la pandemia, este servicio&#8230;<\/p>\n","protected":false},"author":1001014,"featured_media":8909,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[445,131],"tags":[527,875,874,876,335,878,881,321,314,305,432,610,882,455,383,446,884,880,883,877,300,879,510],"class_list":["post-8906","post","type-post","status-publish","format-standard","has-post-thumbnail","category-noticias","category-nueva-tecnologia","tag-analisis","tag-atencion","tag-atencionalcliente","tag-chats","tag-clientes","tag-compania","tag-correos","tag-digital","tag-empresas","tag-espana","tag-estudio","tag-informe","tag-llamadas","tag-marcas","tag-mensajes","tag-noticias","tag-publicacion","tag-respuesta","tag-salesforce","tag-servicio","tag-tecnologia","tag-velocidad","tag-videos"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Atenci\u00f3n al cliente | Andreoli Estudio\u2122 Dise\u00f1o Web Valencia<\/title>\n<meta name=\"description\" content=\"Atenci\u00f3n al cliente. 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